DALS2020 - The Agenda
This is the world’s biggest virtual event dedicated to digital buying assistants
Join the world's biggest brands and retailers, including Microsoft, Bose, Kensington, XMONDO, Krefel, Husqvarna and many more...
From success stories to interactive panel discussions, streaming live and on-demand.
Discover how digital assistant are shaping the future of ecommerce and how you can contextual customer experiences across all your digital channels including social, chat and partners.
The New Digital Imperatives: Accelerating Transformation Through The Art Of The Possible
In a world where digital experiences is everything, learning how to navigate the maze of technologies available is key to succeeding now and in the future. Brendan Witcher will discuss innovative customer-centric digital strategies for 2021 and explain how brands and retailers can win, serve, and retain more customers!
The Future Of Digital
An inspirational & informative LIVE Q&A panel discussion, featuring Forrester, Bose and Husqvarna where you will hear unique perspectives from top industry experts on the future of digital and the different digital strategies they’re putting in place. How will your business implement a customer-centric digital strategy for 2021?
- Live @ 9am ET | 2pm BST | 3pm CEST
Personal Buying Assistants At Scale
Listen to this session with Rafi Khusro, Global Product Marketing Manager at Kensington, who will talk about how Kensington is delivering engaging brand consistent Wellness configurator assistants across all their websites globally all from one platform and across 13+ languages.
Social Media As A Digital Entry Point
Listen to this session with Cassidy Reed, Business Development Lead at Xmondo Hair, who will talk about how leveraging social media has been a key driver to their Digital Assistant Strategy.
From Online Digital Assistants To The In-store
Neil Korgaokar, Manager of E-Commerce & Digital Marketing Technology at Husqvarna, will be discussing how his team has successfully implemented digital assistants across the DIY industry and how they’re planning on launching in-store kiosks to help channel partners sell more.
Test, Launch, Optimize, Repeat
Listen to this session with Taki Tsaklanos, CoE customer experience strategy at Bose, to find out how they chose Zoovu to replace an in-house build and how they’re leveraging Zoovu’s A/B testing capabilities to get the most value out of their digital assistants.
Increasing Channel Partner Revenue
Listen to this session with Chris Pieters, VP of Digital, and Florence Cantegreil, Channel Marketing Manager, at Ansell, who will discuss how they are using digital assistants to help their channel partners better sell Ansell products and increase revenue.
Listen to this session with Ram Iyer, Director of Digital Strategy at Microsoft, who will talk about the evolution of digital and the steps they’ve taken to deliver engaging omni-channel experiences.
Increasing AOV With Commercial And Personal Offerings For Customers
Angela Swanson, Director of Marketing at Brother Mobile Solutions, will tell you how they have successfully implemented a digital assistant to help guide both personal and commercial customers to the perfect product whilst increasing AOV.
Leveraging Powerful Data
Listen to this session with Jonny Stewart, Director of Ecommerce at Philip Kingsley, who will talk about how their hair care assistant helps them collect invaluable customer data and how they use this information as part of their marketing strategy.
Digital Assistant Within The Oro Fitness App
Listen to this session with Rich Lallo, Head of Digital Marketing at Holland & Barrett, who will talk about how they’ve implemented Digital Assistants within the Fitness App, Oro, and drive interactive and guided experiences on the go.
What Successful Channel Partner Rollout Looks Like
Peter Edvinsson, Global Brand and Marketing at Husqvarna EMEA, will discuss how they have successfully implement a channel partner rollout.
Creating A Conversational Experience For Both B2C And B2B Telecommunications
Borko Crnogorac, B2B Development Director at Telekom Srbija will be discussing how they use non transactional assistants to generate 100% engagement from their website and use lead generation from their assistant to drive off-site conversion.
Using Multi-branded Assistants To Simplify The Buyer’s Journey
Donovan Mazzoni, Digital Marketing & Ecommerce Manager at Krëfel, will discuss how Krëfel are successfully supporting brand manufacturers by simplifying the buyer's journey whilst growing incremental revenue based on customer-centric tactics.
Visual Configurators For Both B2B & B2C Customers
Listen to this session where Jürgen Muckenschnabel, Head of Webshop at Grohe, will discuss how they are implementing a visual product configurator and installation guide to help both B2B & B2C customers select the right water solution.
Delivering Home appliance assistants and configurators
Glenn Roper, Digital Strategy Lead for the luxury home appliance brand JennAir will be discussing how Whirlpool delivered unique branded appliance digital assistants and configurators at scale, all through a single platform.
Accelerate and Increase B2B Sales with Guided Selling
Join Osudio and Zoovu to learn how to provide a digital buying assistance with a superior CX and show your sales team how to exceed buyer expectations.
- LIVE @ 12PM GMT | 1PM CET
Helping Businesses Convert With No-Code Ecommerce Engagement
Join BigCommerce and Zoovu to learn how to integrate product finder and site search solutions onto ecommerce sites (without the need for IT experts) and help your shoppers navigate, engage and convert by helping them find what they’re looking for.
- Live @ 9am ET | 2pm GMT | 3pm CEST
What Are Service Bots & Service Assistants
Discover the value service bots and service assistants can bring to your post-purchase experience from self-diagnostic support, DIY repairs, and additional part orders. This is the key to optimal reductions in operational costs.
How To Use Service Bots & Service Assistants As Part Of Your Digital Strategy
Learn how to implement service assistants on your website and the value this will to your digital strategy and overall customer experience - extending the experience from pre to post-purchase
What Is Channel Partner Distribution And How To Get Started
Learn how you can drive additional revenue and engagement from digital assistants through channel partner distribution. Find out how Zoovu can help you with building out your partner network
How To Build A Channel Partner Distribution Network
Learn what it takes to plan, execute and develop a channel partner roll-out strategy, whether you have a partner network or are looking to strengthen your channel partner relationships.
How To Get Buy-in From Your Retailers And Channel Partners
A quick guide on how to effectively work with your partners to get your assistants live on their websites and other channels. Learn how to raise interest and pitch to get buy-in.
How To Drive Long-term Success And Scale
Discover the key benefits that can be driven from a channel partner roll-out and learn how to leverage this to further optimize, scale, and contribute to your business's overall success: business intelligence, product strategy, operational efficiency....
Introduction To The Zoovu Marketplace And Power-ups
Find out everything you need to know about the Zoovu marketplace: how to access it, how to unlock new features and what the marketplace can do for you.
AI Driven Conversion Optimization For Maximum Results
Learn what Conversation Optimizer can do for you and how to use it so that you can start creating AI driven conversations and increase your assistant potential by 6X.
Scale Your Digital Assistants With Translator
Find out how to easily turn 1 language assistant into many in just a few steps. Hear from Kensington on how they’ve easily expanded to 13+ languages.
AI Powered Data Enrichment At Your Fingertips
Transform the way you work and learn how to leverage AI to help automatically classify your product attributes, enrich your product data and get you onboarded faster.
Next Level Engagement With Facebook Chat Assistants
Learn how to deliver personal buying assistants via Facebook chat and provide the support customers needs where they spend the majority of their time.
Glenn Roper Digital Strategy Lead Whirlpool
Brendan Witcher VP, Principal Analyst Forrester
Ram Iyer Director of Digital Strategy Microsoft
Rafi Khusro Product Marketing Kensington
Taki Tsaklanos Customer Experience Strategy Bose
Cynthia Smith Digital Experience Director Bose
Peter Edvinsson Digital Project Manager Husqvarna
Neil Korgaokar E-Commerce Manager Husqvarna
Chris Pieters VP of Digital Ansell
Florence Cantegreil Marketing Manager Ansell
Jonny StewartDirector of eCommerce Phillip Kingsley
Cassidy Reed Business Development Xmondo Hair
Jürgen Muckenschnabel Head of Webshop GROHE
Richard Lallo Head of Digital Marketing Holland & Barrett
Borko Crnogorac Product Director Telekom Srbija
Donovan Mazzoni Digital Marketing Manager Krëfel
Angela Swanson Director of Marketing Brother Mobile Solutions
Sarah Assous CMO Zoovu
Andrew McKairnes CIO Zoovu
Jonathan Taylor CTO Zoovu
Lamees Butt VP Customer Operations Zoovu
Cheyenne Tessier Enterprise Account Executive Zoovu
Caroline Mellen Home Appliance eCommerce SME Zoovu
Michaela Janosova Customer Success Manager Zoovu
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